What does the SBI model stand for in feedback?

• A. Situation, Behavior, Impact.
• B. Behavior, Impact, Situation.
• C. Situation, Impact, Behavior.
• D. Impact, Situation, Behavior.

Answer: (A)

The SBI feedback approach uses three parts to keep feedback objective and actionable: the Situation, the Behavior, and the Impact. Begin with the exact moment or setting so everyone agrees on the context. Then describe the observable action that occurred, avoiding labels or judgments. Finally explain the effect of that behavior—how it influenced the task, the team, or others’ understanding. This order helps the recipient connect what happened to tangible outcomes and what to change next time. For example, in a patient counseling session, you interrupted the patient before they finished describing symptoms; that interruption can delay gathering complete information and reduce the chance of catching important details. Describing the situation, the behavior, and the resulting impact makes the feedback clear, specific, and useful for improvement.